We're here to help: 800-387-3100
Frequently Asked Questions
We’re Glad You Asked!
If you have a question for us, you might find the answer here. If not, just call (800) 387-3100 and speak with one of our customer service representatives.
What are your hours of operation?
The Fruit Company office is open from 7 a.m. to 5 p.m. Monday through Friday, PST. If you prefer not to order online, you may place an order by phone anytime at (800) 387-3100.
May I change or cancel my order?
We’ll do our best to accommodate you. If you’d like to change or cancel, call us right away at (800) 387-3100. If your order has already been prepared for shipping, we’ll be unable to make changes.
How quickly can a gift be delivered?
Orders placed before 11 a.m. PST, Monday through Friday will be shipped that day. If you place your order before 11 a.m. PST Monday through Thursday and choose overnight shipping, your gift will arrive to most U.S. destinations (excluding Alaska and Hawaii) the next day. Otherwise, your order will be shipped the following business day. For best results, do not order on Friday and select overnight shipping. Saturday delivery is a premium service and costs extra. For Saturday delivery pricing information, check the shipping tab during checkout. Please keep in mind that we use third-party shipping vendors and dates are not guaranteed. Read our shipping policy for more information.
I’m shipping to a place that requires a delivery signature. What if nobody is there?
UPS will attempt delivery up to three times. After that, the gift will be returned to The Fruit Company. If this happens, please call us at (800) 387-3100.
May I choose a specific day for delivery?
The best way to ensure delivery on a specific day is to choose overnight or two-day shipping. Due to harvest schedules, we are unable to ship Monthly Fruit Club gifts on specific dates. Please keep in mind that we use third-party shipping vendors and dates are not guaranteed. Read our shipping policy for more information.
May I make substitutions?
If you would like to make substitutions or customizations to your gift, please call us at (541) 387-3100 and speak with one of our customer service representatives. We will try our very best to accommodate your request, but we are unable to make certain substitutions due to sizing restrictions.
May I customize my Monthly Fruit Club order?
Yes. There are several ways to customize your Monthly Fruit Club order. If your order is for 3 or 6 months, you may choose non-consecutive months for delivery. Or, if you need to switch out a type of fruit because of allergies or medical restrictions, we can accommodate you with an alternative. Due to harvest schedules, we cannot guarantee delivery dates for Monthly Fruit Clubs. To customize your order, please call customer service at (800) 387-3100.
What if I’m not satisfied with a gift I ordered?
Just let us know. If you (or the recipient) are not completely satisfied with a gift from The Fruit Company, we'll replace it, exchange it or offer a credit or refund within 7 days of its delivery date. If you have an issue with delivery, we will work with UPS to resolve it.
Is it safe to use my credit card online?
The Fruit Company takes security seriously and we strive to protect your personal information. When you enter sensitive information (such as credit card number), The Fruit Company encrypts that information using Secure Socket Layer technology (SSL), which encrypts (scrambles) sensitive information including passwords and credit card numbers. All of the forms on our site are PCI Compliant and secured with SSL technology, so your personal information stays safe and out of malicious hands. If you have any questions about security on thefruitcompany.com, please email us at [email protected].
Will you share my phone number and email address?