We're here to help: 800-387-3100

Frequently Asked Questions

We’re Glad You Asked!

If you have a question for us, you might find the answer here. If not, just call (800) 387-3100 and speak with one of our customer service representatives.

What are your hours of operation?

The Fruit Company office is open from 7 a.m. to 5 p.m**. Monday through Friday, PST. If you prefer not to order online, you may place an order by phone anytime at (800) 387-3100. **HOLIDAY HOURS: Thanksgiving Day, Christmas Day, New Year's Day: CLOSED Black Friday - Christmas Eve: 5:00 am - 9:00pm PST

May I change or cancel my order?

We’ll do our best to accommodate you. If you’d like to change or cancel, call us right away at (800) 387-3100. If your order has already been prepared for shipping, we’ll be unable to make changes.

How quickly can a gift be delivered?

Orders placed before 12pm PST, Monday through Friday will be shipped that day. If you place your order before 11 pm PST, Monday through Thursday and choose overnight shipping, your gift will arrive to most U.S. destinations (excluding Alaska and Hawaii) the next day. Otherwise, your order will be shipped the following business day. For best results, do not order on Friday and select overnight shipping. Saturday delivery is a premium service and costs extra. For Saturday delivery pricing information, check the shipping tab during checkout. Please keep in mind that we use third-party shipping vendors and dates are not guaranteed. Read our shipping policy for more information.

I’m shipping to a place that requires a delivery signature. What if nobody is there?

UPS will attempt delivery up to three times. After that, the gift will be returned to The Fruit Company. If this happens, please call us at (800) 387-3100.

May I choose a specific day for delivery?

The best way to ensure delivery on a specific day is to choose overnight or two-day shipping. Due to harvest schedules, we are unable to ship Monthly Fruit Club gifts on specific dates. Please keep in mind that we use third-party shipping vendors and dates are not guaranteed. Read our shipping policy for more information.

May I make substitutions?

If you would like to make substitutions or customizations to your gift, please call us at (800) 387-3100 and speak with one of our customer service representatives. We will try our very best to accommodate your request, but we are unable to make certain substitutions due to sizing, shipping and/or agricultural restrictions.

May I customize my Monthly Fruit Club order?

Yes, please call our customer service team at (800) 387-3100 if you would like to select specific months of your HarvestClub, or if the recipient has medical restrictions.
Due to harvest schedules, we cannot guarantee delivery dates for Monthly Fruit Clubs. To customize your order, please call customer service at (800) 387-3100.

What if I’m not satisfied with a gift I ordered?

Just let us know. While we strive for perfection with every order, fresh fruit can be unpredictable by nature and human error can occur.  However, our customer service is second to none.  If you (or the recipient) are not completely satisfied with a gift from The Fruit Company, we might replace it or offer a refund or partial refund.  If you have an issue with delivery, we will help you take steps to work with UPS to resolve it.  If there is any issue with quality, please take photos to send us so that we can visualize the problem and forward it to the production team to rectify any quality control issues.

Is it safe to use my credit card online?

The Fruit Company takes security seriously and we strive to protect your personal information. When you enter sensitive information (such as credit card number), The Fruit Company encrypts that information using Secure Socket Layer technology (SSL), which encrypts (scrambles) sensitive information including passwords and credit card numbers. All of the forms on our site are PCI Compliant and secured with SSL technology, so your personal information stays safe and out of malicious hands. If you have any questions about security on thefruitcompany.com, please email us at customerservice@thefruitcompany.com.

Will you share my phone number and email address?

No. Your personal information is safe with The Fruit Company. Please read our privacy policy.