CONTACT US

The Fruit Company
2900 Van Horn Dr. Hood River, OR 97031


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Toll Free: 1-800-387-3100
Local: 541-387-3100
Fax: 541-387-3104

Business Hours:

Mon - Fri 7am - 5pm* PST
Closed Saturday and Sunday

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Frequently Asked Questions

Visit our Frequently Asked Questions page here.

Shipping

Depending on the area and time your item needs to be delivered, The Fruit Company may ship it FedEx or UPS. Choose from Ground, 3-Day, 2-Day, Overnight, Priority Overnight, or Saturday deliveries. Always give yourself an extra day for your gifts to arrive.

Ways to Order

Online
We provide a convenient, secure, online ordering system. To order online select an item and click on the "Add To Cart" button. Our simple on-line ordering system will walk you through the rest of the process.
Please add email@email.thefruitcompany.com to your email address book so your tracking information arrives without delay. If you experience any challenges, simply call the toll free number above and one of our customer service representatives will assist you.

FAX
Click here to view our fax order form. Simply print the form, fill it out, and fax your order to 1-541-387-3104.

Mail
To order by mail click here . Simply print the form, fill it out, and mail your order to us. Be sure to include either a check or credit card information and send to the address shown above.

Substitutions

We grow over 17 varieties of fruit in our Hood River Valley orchards. Much of our gift fruit is grown right here in our own orchards, but since growing seasons vary, our fruit buyers search every day to find the best fruit available for our gifts. Some varieties are not available throughout the entire year, while other varieties may be fantastic during part of the year but not so great during other months. Due to this, actual fruit combinations may vary depending on time of year. Rest assured, your item will arrive with the best mix of the finest fruit available! On the rare occasion that a gourmet product or basket is out of stock, we promise that this item will be substituted for a similar item of equal or greater value.

Satisfaction Guarantee

We grow the finest fruit in the world here in our orchards in the Hood River Valley, and we take pride in delivering it to you as fresh and beautiful as when it was plucked from the trees. If, for any reason, you (or your gift recipient) are not completely satisfied with your gift, we'll replace it, exchange it, or offer a full refund or credit within 30 days of delivery date.

Delivery Guarantee

We guarantee delivery to the address provided by the date requested on your order (excluding Hospital and Hotel Delivery, please see below). We will make every attempt to verify the address and delivery information and reserve the right to make changes should an error be found. We cannot guarantee specific delivery dates due to incorrect addresses, failed delivery attempts, or weather which delays our national carriers.

Hospital and Hotel Delivery*

Delivery to hospitals and hotels is not recommended. However, if you would like your gift delivered, please research the following information before placing your order:

1: What is the hospitals/hotels policy on accepting packages for patients, guests or employees?
2: How are the packages received? Many hospitals/hotels have a central receiving department where packages are delivered prior to delivery to the patient/guest. Many hospitals/hotels do not allow delivery personnel to deliver to a specific room due to privacy regulations, health or security purposes.

We guarantee the package will be delivered to the hospital/hotel by the date specified, however we cannot guarantee the date that the package is delivered by the hospital/hotel staff to the recipient of the gift.

* This guarantee also affects college campus deliveries and deliveries to businesses that have mail departments, central locations for package delivery, or special requirements for accepting packages

Directions

Directions from Portland
Take I-84 East toward Hood River. Take EXIT 64 toward OR-35 / Mt Hood Hwy. Turn RIGHT onto Button Bridge Rd / US-30. Stay STRAIGHT to go onto OR-35 for 4 miles. Turn LEFT onto Van Horn Drive. Continue 1/4 mile down Van Horn Drive. The Fruit Company is on your left.

Directions from The Dalles / East
Take I-84 West toward Hood River. Take EXIT 64 toward OR-35 / Mt Hood Hwy. Turn Left onto Button Bridge Rd / US-30. Stay STRAIGHT to go onto OR-35 for 4 miles. Turn LEFT onto Van Horn Drive. Continue 1/4 mile down Van Horn Drive. The Fruit Company is on your left.

Directions from Bend/Through Mt Hood
Take US-97 North. US-97 N becomes US-26 West after 41 miles. After 59 miles merge onto OR-35 N toward Hood River. After 35 miles turn RIGHT onto Van Horn Drive. Continue 1/4 mile down Van Horn Drive. The Fruit Company is on your left.

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