Shipping, Billing & Returns Policy
Shipping Prices
Please see the "Shipping" tab on the individual product page for current shipping pricing for that product.
Delivery Guarantee
We guarantee delivery to the address you provide, as long as it complies with our shipping policies listed below and is an accurate, complete address (Apt, suite, company name). Before you order, please verify the address and the availability of your recipient. If we encounter an error such as an incorrect address, failed delivery attempt, UPS Exception, or other events that are out of our control, we will be unable to guarantee a specific delivery date. If you have questions, please call us at (800) 387-3100.
Delivery to Hospitals, Hotels and College Campuses
Due to delivery complications, we do not recommend sending gifts to hospitals, hotels or college campuses. If you decide to send a gift to one of these locations, please call them in advance and find out the following information:
- What is their policy on accepting packages? Some locations do not accept packages or have special guidelines. If a package is rejected or misdelivered, we will not replace or refund the gift.
- How are the packages received? Many locations have a central receiving department where packages are delivered. Due to privacy and security policies, they may not allow delivery to specific rooms.
- We cannot guarantee that packages will be delivered to recipients at hospitals, hotels or college campuses. We are not responsible for gifts that are lost on-site, rejected, unclaimed in community mail room, or arrive after recipient has checked out, moved or has been discharged.
Delivery Details
In some cases, UPS expedites deliveries, so your gift may arrive on or before the specified delivery date.
- Orders placed after 12:00 PM PST will be processed and shipped on the next business day.
- Organic orders will only ship Monday-Wednesday.
- Orders with highly perishable items placed after 12:00pm PST on Wednesday will ship the following Monday to avoid weekend transit. This ensures the best possible quality and freshness of the fruit upon arrival.
- During our busy holiday season, November through December, shipping timeframes may vary due to increased carrier volumes and demand. We cannot guarantee arrival dates during these periods even with express shipping.
- For our Harvest Club Monthly subscriptions, we cannot honor requests for specific arrival dates because the harvest schedule determines shipping and fruit availability. If you have questions or would like to discuss possible options, please call our customer service team.
- Any gifts, including Harvest Club subscriptions, left unclaimed upon delivery due to recipients being out of town, moved, or unavailable (including businesses), will not be replaced or refunded. Please ensure that your recipient will be available to receive the package before ordering.
Incorrect Addresses/Reroutes
If your gift requires a change in address by the shipping carrier, please call us immediately. If your gift is already with UPS, you will be charged a $15 re-routing fee.
Signatures
While we do not require delivery signatures, our shipping carriers may require signatures for certain types of deliveries, including those to apartments or offices.
Failed Delivery Attempts
If a signature is required by an office, apartment building or other address, UPS will attempt to deliver up to three times. After the third attempt, the gift will be returned to The Fruit Company. Failed delivery attempts do not qualify for replacements or refunds. If your gift does not arrive as expected, please call customer service at 800-387-3100.
Delivery to Alaska and Hawaii
Please allow three additional days for standard shipping to Alaska and Hawaii. There will be an additional shipping fee of $9.95 to deliver to Alaska or Hawaii.
Agricultural Restrictions
Due to agricultural restrictions, citrus cannot be shipped to Arizona and pineapple cannot be shipped to Hawaii.
Delivery Outside the United States
We are unable to ship outside the United States.
P.O. Boxes
We are unable to ship to P.O. Boxes.
APO/FPO
We are unable to ship to APO/FPO addresses.
Returns
The Fruit Company products (fruit baskets, fruit gift towers and boxes, cheese, meat, nuts, dried fruit, chocolate dipped fruit, and desserts) are perishable and cannot be returned. These products are covered by our Satisfaction Guarantee and will be replaced if they arrive damaged.
Substitutions
We make every effort to ensure that the fruit and gourmet food items we feature on our site are in season and available. In some areas with a shorter growing season, this is not possible. For optimal freshness and quality, or due to seasonality, The Fruit Company reserves the right to substitute certain items of equal or higher value and appearance. Our customer service department will contact you if a major substitution is necessary.
Billing Payment Terms and Conditions
We accept VISA, MasterCard, Discover, and American Express credit cards as forms of payment. We bill for the entire order at the time of purchase.