Frequently Asked Questions

We’re Glad You Asked!


If you have a question for us, you might find the answer here. If not, just call (800) 387-3100 and speak with one of our customer service representatives.

1 . How quickly can a gift be delivered?

Orders placed before 12pm PST, Monday through Friday will be shipped that day. If you place your order before 11 pm PST, Monday through Thursday and choose overnight shipping, your gift will arrive to most U.S. destinations (excluding Alaska and Hawaii) the next day. Otherwise, your order will be shipped the following business day. For best results, do not order on Friday and select overnight shipping. Saturday delivery is a premium service and costs extra. For Saturday delivery pricing information, check the shipping tab during checkout. Please keep in mind that we use third-party shipping vendors and dates are not guaranteed. Read our shipping policy for more information.

2 . May I change or cancel my order?

We’ll do our best to accommodate you. If you’d like to change or cancel, call us right away at (800) 387-3100. If your order has already been prepared for shipping, we’ll be unable to make changes.

3 . What are your hours of operation?

The Fruit Company office is open from 7 a.m. to 5 p.m**. Monday through Friday, PST. If you prefer not to order online, you may place an order by phone anytime at (800) 387-3100. **HOLIDAY HOURS: Thanksgiving Day, Christmas Day, New Year's Day: CLOSED Black Friday - Christmas Eve (Nov. 29th-Dec. 24th): 5:00 am - 9:00pm PST

4 . We’re Glad You Asked!

If you have a question for us, you might find the answer here. If not, just call (800) 387-3100 and speak with one of our customer service representatives.

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